Microsoft 365 Copilot rollout
Licences bought, usage flat. The aim is to get Copilot into the working routine.
Where the problem is
Copilot is deployed, but real usage sits with a handful of people.
Where the problem is
Copilot is deployed, but real usage sits with a handful of people.
- Generic training does not translate into each role's actual work.
- Nobody quite knows what to ask it, or how.
- Without adoption metrics there is no way to justify the spend.
- Questions about data and confidentiality hold back the more cautious teams.
How I approach it
A programme built around job roles, leaving resources inside the company.
- Initial assessment of maturity, tooling and real blockers.
- Workshops per area using each team's own documents and processes.
- A maintained, searchable prompt library.
- Weekly lessons and an internal newsletter to sustain the habit.
- Responsible use guidance in plain language.
- An adoption dashboard by department, reviewed monthly.
Three ways to see it working
Sales
Preparing meetings from the client history and drafting the follow-up in minutes.
Operations
Summarising long threads, extracting agreements and producing minutes with assigned actions.
HR
Answering internal policy questions with the source cited and without exposing sensitive data.
From the first meeting to real use
In phases, with a decision at the end of each one. There is no need to commit to a year up front.
Week 1
Maturity assessment and selection of pilot areas.
Weeks 2-3
General training and workshops by department.
Weeks 4-6
Prompt library, champions and weekly lessons.
Weeks 7-8
Adoption measurement, adjustments and a final report.
Indicators we agree on before starting
No invented percentages: the metrics are set at the start and measured with your own data.
Weekly active use
The figure that replaces a general impression.
Hours recovered per role
Estimated against specific tasks.
Internal champions
At least one per area, able to keep it running.
What it is built with
Other situations
Does this problem sound familiar?
Tell me how it shows up in your company and I will tell you whether it fits and where I would start.