Services

    Four areas of work, from training to product

    They can be booked separately or in sequence. Most people start with one and expand once it works.

    Training and adoptionKnowledge and promptsAgents and automationDevelopment with AI
    01

    AI training and adoption

    Buying licences is not adopting AI. I work with the people: training by job role, internal champions, short lessons and an honest measurement of what is being used and what is not.

    Who it is for

    Teams with AI licences and little real usage.

    Weekly active use

    The main indicator

    Time recovered

    Measured per task

    Champions trained

    One per area

    What it includes

    Microsoft 365 Copilot training
    GitHub Copilot and coding assistant training
    Hands-on workshops by department
    Internal champion programmes
    Five to ten minute lessons
    Webinars and live sessions
    Internal AI newsletter
    Responsible use guidelines
    Practical cases by job role
    AI onboarding for new joiners
    Maturity and adoption assessment
    Usage and outcome tracking

    Concrete examples

    A Copilot workshop for the sales team using their own documents.
    A weekly lesson in Teams with a practical case per role.
    An adoption dashboard by department, reviewed monthly.

    Related package

    8-week adoption programme

    From underused licences to measured weekly usage, with internal champions who can keep it going.

    • Initial maturity and tooling assessment
    • General training for the whole organisation
    • Workshops for specific areas
    • Initial prompt library
    • Weekly lessons and internal newsletter
    • Coaching sessions for the champions
    • Adoption measurement and final report
    Duration · 8 weeksRequest this work
    02

    Internal knowledge and prompts

    A company's knowledge lives in manuals, emails, procedures and in a few people's heads. I turn it into assistants, search and libraries that answer with the source attached.

    Who it is for

    Organisations with plenty of documentation and no good way to query it.

    Answers with a source

    Always cited

    Search time

    From minutes to seconds

    Reusable prompts

    By role and process

    What it includes

    Prompt libraries by department
    Use case catalogues
    Internal AI portals
    Assistants connected to your documentation
    RAG systems with citations and traceability
    Natural language search
    Policy and procedure assistants
    Document generators
    Copilot templates
    Reusable skills
    Corporate memory and context
    Knowledge bases with automated upkeep

    Concrete examples

    An assistant answering on policies and internal rules, citing the document.
    A procedure search that understands the question in plain language.
    A prompt library filterable by department and tool.

    Related package

    Internal AI portal

    One place where every employee finds prompts, assistants, training and use cases.

    • Internal portal with search
    • Prompt library by department
    • Use case catalogue
    • Assistant connected to your documentation
    • Training and lessons section
    • Usage metrics and most-consulted content
    Duration · 4 to 6 weeksRequest this work
    03

    Agents and automation

    I build agents that do real work, connected to the systems you already run, with human review where there are consequences and the cost per conversation in plain sight.

    Who it is for

    Operations, customer service and back office with high volume.

    Tasks without intervention

    Measured by volume

    Response time

    From hours to seconds

    Cost per conversation

    Monitored

    What it includes

    Customer service agents
    Voice and telephony agents
    Sales support agents
    Internal assistants for employees
    Email and document automation
    Classification and data extraction
    Multi-agent workflows
    Operations automation
    Connection to CRM, ERP or ticketing
    Integration with Teams, Slack, WhatsApp or telephony
    Administrative task automation
    Human approval steps
    Evaluation, observability and cost control

    Concrete examples

    An agent that answers calls and books appointments in the real calendar.
    An agent that checks internal documentation before answering.
    A workflow that processes invoices: extract, validate, record.
    An agent that drafts sales proposals from the CRM.
    A system that analyses calls and creates follow-up tasks.

    Related package

    Pilot agent

    One specific case in limited production, with metrics to decide whether to expand it.

    • Case selection and scoping
    • Conversation and flow design
    • Integration with one data source
    • Working prototype
    • Testing with real cases
    • Basic metrics dashboard
    • Recommendations for going to production
    Duration · 4 to 6 weeksRequest this work
    04

    Software development with AI

    I build custom applications, integrations and assistants, with the practices that keep software alive: specification, review, tests, observability and maintenance.

    Who it is for

    Product and engineering teams with a specific problem.

    Pilot in production

    In about 4 weeks

    Automated evaluations

    From the start

    Cost and latency

    Instrumented

    What it includes

    Web applications with AI
    Digital products and SaaS
    Language model integration
    Extensions and internal tools
    Custom assistants
    Prototypes and proofs of concept
    Migration of manual processes
    APIs and connectors
    MCP integrations
    Model evaluation
    Observability with Langfuse and equivalents
    Maintenance and iteration

    Concrete examples

    An internal assistant connected to the ERP for the operations team.
    An application that generates technical documentation from the repository.
    An MCP integration exposing internal systems to the team's assistants.

    Related package

    From idea to pilot in four weeks

    Something working with real users before committing a larger budget.

    • Week 1 · Discovery and specification
    • Week 2 · Clickable prototype and base integration
    • Week 3 · Building the full case
    • Week 4 · Evaluation, observability and handover
    • Code, documentation and a plan for what comes next
    Duration · 4 weeksRequest this work
    Packages

    Work with a fixed scope and timeline 

    Four formats with defined deliverables, so you know what you get before signing. If you need something else, we adjust from here.

    Starting point

    Opportunity assessment

    2 to 3 weeks

    Knowing which processes AI helps with, and which it does not, before investing in any of them.

    • Interviews with the areas involved
    • Current process map
    • Use case catalogue
    • Prioritisation by impact, effort, feasibility and risk
    • Six-month roadmap
    • Impact and cost estimate

    At the end · A roadmap you can make decisions with.

    Interviews, analysis and a closing sessionRequest
    Training

    Copilot adoption programme

    8 weeks

    Going from underused licences to measured weekly usage, sustained by people inside.

    • Initial maturity assessment
    • General training for the whole organisation
    • Hands-on workshops by area
    • Corporate prompt library
    • Weekly lessons
    • Internal newsletter
    • Coaching sessions
    • Adoption measurement

    At the end · Measured adoption and the internal capacity to sustain it.

    On-site or remote workshops, plus permanent resourcesRequest
    Automation

    Pilot agent

    4 to 6 weeks

    One case working with real users, and data to decide whether to expand it.

    • Case selection and scoping
    • Conversation and flow design
    • Integration with one data source
    • Working prototype
    • Testing and evaluation
    • Basic metrics dashboard
    • Recommendations for production

    At the end · An agent in limited production, measured and documented.

    Fixed-scope project with a working handoverRequest
    Continuity

    Monthly support

    Monthly service

    Having someone looking after the company's AI without building a department for it.

    • Monthly internal newsletter
    • Short training lessons
    • Employee support
    • Prompt library maintenance
    • Idea generation and prioritisation of new cases
    • Review of tools on the market
    • Usage best practice
    • Building small agents
    • Adoption tracking

    At the end · AI capability sustained month to month.

    Subscription with set hours and fixed deliverablesRequest
    Next step

    Shall we talk about your case? 

    Tell me which process takes the most time. In half an hour I will tell you whether AI solves it, how I would approach it and what it would take.