AI for internal knowledge
Your documentation, turned into something people can query in plain language.
Where the problem is
The answer exists, but it is in a document nobody knows is still current.
Where the problem is
The answer exists, but it is in a document nobody knows is still current.
- Every new joiner repeats the same questions for months.
- Procedures live in different folders depending on the area.
- Nobody knows which version of a document is the right one.
- The prompts that work stay with whoever discovered them.
How I approach it
An internal place where you search in plain language and get answers with the source cited.
- A RAG system over the company's real documentation.
- Answers with a citation and a link to the source document.
- Prompt library by department and tool.
- Document generators based on your own templates.
- A knowledge base with automated upkeep.
- Usage metrics: what gets asked and what is missing.
Three ways to see it working
Onboarding
An assistant for the first weeks that answers with the manual at hand.
Procedures
Search that understands "how do I process a leave request" without knowing the document name.
Document generation
Reports and proposals from corporate templates and internal data.
From the first meeting to real use
In phases, with a decision at the end of each one. There is no need to commit to a year up front.
Phase 1
Inventory of sources and selection of the initial set.
Phase 2
Ingestion, chunking and evaluation of answer quality.
Phase 3
Portal, prompt library and usage training.
Phase 4
Automated upkeep and expansion of sources.
Indicators we agree on before starting
No invented percentages: the metrics are set at the start and measured with your own data.
Search time
From digging through folders to one query.
Repeat questions to the team
Absorbed by the assistant.
Documentation gaps
Surfaced by what people actually ask.
What it is built with
Other situations
Does this problem sound familiar?
Tell me how it shows up in your company and I will tell you whether it fits and where I would start.