AI for clinics and health centres
Scheduling, calls and reminders, so reception can attend to the person in front of them.
Where the problem is
Calls cluster into two parts of the day and the patient at the desk notices.
Where the problem is
Calls cluster into two parts of the day and the patient at the desk notices.
- Calls all arrive at the same hours.
- Confirming and reminding about appointments takes most of the morning.
- No-shows leave gaps that never get filled.
- Clinical information needs particular care with data.
How I approach it
A voice agent that answers, books and reminds, with the real calendar as the only source.
- Voice agent integrated with the scheduling software.
- Confirmations and reminders on the patient's own channel.
- Handling cancellations and reassigning slots.
- Immediate handover to a person for anything clinical.
- Scoped data handling and a record of every interaction.
Three ways to see it working
Booking by phone
The agent answers, offers real slots and confirms the appointment.
Reminders
An advance notice with the option to confirm or reschedule.
Common questions
Opening hours, test preparation or required paperwork.
From the first meeting to real use
In phases, with a decision at the end of each one. There is no need to commit to a year up front.
Phase 1
Mapping calls and selecting which reasons to automate.
Phase 2
Calendar integration and conversation design.
Phase 3
Pilot during the busiest hours.
Phase 4
Expanding reasons and measuring no-shows.
Indicators we agree on before starting
No invented percentages: the metrics are set at the start and measured with your own data.
Calls answered
Without a queue at peak times.
No-shows
With reminders and an option to reschedule.
Desk time
Given back to the patient who is present.
What it is built with
Other situations
Does this problem sound familiar?
Tell me how it shows up in your company and I will tell you whether it fits and where I would start.