Agents and automation
I build agents that do real work, connected to the systems you already run, with human review where there are consequences and the cost per conversation in plain sight.
Who it is for
Operations, customer service and back office with high volume.
Tasks without intervention
Measured by volume
Response time
From hours to seconds
Cost per conversation
Monitored
Everything this area covers
For repetitive processes, or ones that require checking several systems before answering.
What it looks like in practice
An agent that answers calls and books appointments in the real calendar.
An agent that checks internal documentation before answering.
A workflow that processes invoices: extract, validate, record.
An agent that drafts sales proposals from the CRM.
A system that analyses calls and creates follow-up tasks.
Related package · 4 to 6 weeks
Pilot agent
One specific case in limited production, with metrics to decide whether to expand it.
- Case selection and scoping
- Conversation and flow design
- Integration with one data source
- Working prototype
- Testing with real cases
- Basic metrics dashboard
- Recommendations for going to production
The same path on every project
Discover
I look at processes, teams, tools and opportunities.
Prioritise
I rank the cases by impact, effort, feasibility and risk.
Prototype
I build a scoped pilot and measure whether it actually helps.
Roll out
I integrate the solution and train the people using it.
Measure
I instrument adoption, quality, cost and latency.
Scale
I add new cases and maintain the ones already running.
What it is built with
Does this fit your case?
Half an hour to understand your situation and tell you honestly whether this helps, what it would take and what to expect.